Why & What

WHY MONITOR CUSTOMER TOUCH POINTS?

When consuming telecom services the subscriber interacts with the network. These interactions are customer touch points. The Quality of interactions at customer touch points influences Customer Perception & Customer Behavior. Customer Behavior influences Network Resource Utilization. Are these touch points monitored? We believe these should be one of the Network Hygiene factors

Not all experiences and issues are monitor-able. Hence there exists an opportunity for Enriching Customer Experiences & & Enhancing Network Performance & Utilization.

VALU CONNEX ENABLES OPERATORS IN IDENTIFYING & EXPLOITING THESE OPPORTUNITIES & INSTITUTIONALIZING THE PRO-ACTIVE TESTING OF CUSTOMER TOUCH POINTS AS A NETWORK HYGIENE FACTOR